Help Center
Support
Questions about your account, workouts, or subscription? Browse the answers below or reach out — a real person will get back to you.
Email us
support@coachproai.app
Response time
We typically reply within 1–2 business days.
Frequently asked questions
How do I create or sign in to my account?
Create an account or sign in from the Log In page with your email and password, or open the Coach Pro AI app and use the same email. Your workouts, profile, and progress stay synced across devices.
My workouts aren't syncing. What should I do?
First, make sure you're signed in and connected to the internet. Pull down on the workout screen to refresh, or force-close and reopen the app. If your data still doesn't appear, contact us at support@coachproai.app and we'll help you recover it.
How do I manage or cancel my subscription?
Subscriptions are billed through the Apple App Store or Google Play. Manage or cancel anytime from your device's store subscription settings. Cancelling stops future charges; your premium features stay active until the end of the current billing period.
Can I get a refund?
Refunds are handled by Apple or Google, since they process the payment. Visit reportaproblem.apple.com for iOS or your Google Play order history for Android, and we'll support your request however we can.
How do I delete my account and data?
You can request permanent deletion of your account, profile, and workout history from our account deletion page. We process verified requests promptly and confirm once your data has been removed.
Which devices does Coach Pro AI support?
Coach Pro AI is available for iPhone and Android phones. Your data syncs across devices when you sign in with the same email address.
Still need help?
Write to support@coachproai.app with the email address on your account and a short description of the issue — screenshots help too.
You can also review our privacy policy or request account deletion. Last updated: September 16, 2026.